Shipping and Delivery
What Regions in Pakistan does ESR post to?
We post your placed order to almost every region in Pakistan with Cash on delivery option.
How much does shipping cost and when will I receive my order?
Rs200 Shipping will be charged on orders below Rs1999.
Shipping time depends on the region where the products have to be shipped. Refer to The Below Table’
Note: This is a general guide, and delays may be caused by natural disasters, inclement weather, war, public holidays, and other factors outside of our control.
How can I track my order?
After we post your placed order you will be sent a tracking code along with postal company name on your provided number by ESR Pakistan. You can also contact our dedicated customer support team at https://www.esrgear.pk/contact/ to check the status of your order.
What should I do if my package is lost?
If you feel that your package is lost or missing, please contact our support team at https://www.esrgear.pk/contact as soon as possible. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information, it will take 5 to 7 business days to process. We will do our best to handle your case quickly.
What if I have a problem after my order has been delivered?
A timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please contact us at https://www.esrgear.pk/contact within two business days of receiving your order with a detailed description of the issue(s) you are having along with any other relevant information:
(1). Damaged items in the package.
(2). Items in the package are not the products you ordered or some items are missing.
(3). The package is marked as having been signed for on the courier’s website, but you did not receive the package.