Refund And Replacement
Note: This policy is only applicable for products purchased on esrgear.pk.
3-Days Money-Back Guarantee
Undamaged and resalable products may be shipped back for a full refund within 3 days of the date the item was delivered to the designated shipping address.
Undamaged and resalable products return conditions include but are not limited to:
- Returns must include all items sent in the original package.
- Returns must be sent in the original undamaged packaging.
- The RMA (Return Merchandise Authorization) number provided by ESR must be visible on the shipping label
- For non-quality related warranty claims, the buyer is responsible for the return shipping costs and ESR Pakistan will refund the cost of the product itself.
- For quality-related warranty claims, ESR Pakistan is responsible for return shipping costs and will refund the total cost of the order. (With multi-product orders, ESR will refund the cost of the product itself.)
- For quality-related warranty claims, the buyer must provide sufficient proof of their claim, including but not limited to: text description, images, and videos
Process of Returns:
- Contact us via pk/contactto obtain a Return Merchandise Authorization (RMA) Number and shipping address.
- Write the RMA number on the shipping label on the outside of the package.
- Repack the items in their original packing and make sure to use a sturdy protective box to ship the items that are being returned.
- Returns may be rejected if items do not meet the above requirements.
- ESR is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments.
- It is not possible to process a request for a refund for non-quality issues with items that have exceeded this 3-day window.