Refund and Replacement

Note: This policy is only applicable for products purchased on esrgear.pk.

   3-Days Money-Back Guarantee

Undamaged and resalable products may be shipped back for a full refund within 3 days of the date the item was delivered to the designated shipping address.

Undamaged and resalable products return conditions include but are not limited to:

    • Returns must include all items sent in the original package.
    • Returns must be sent in the original undamaged packaging.
    • The RMA (Return Merchandise Authorization) number provided by ESR must be visible on the shipping label

   Refund Policy

    • For non-quality related warranty claims, the buyer is responsible for the return shipping costs and ESR Pakistan will refund the cost of the product itself.
    • For quality-related warranty claims, ESR Pakistan is responsible for return shipping costs and will refund the total cost of the order. (With multi-product orders, ESR will refund the cost of the product itself.)
    • For quality-related warranty claims, the buyer must provide sufficient proof of their claim, including but not limited to: text description, images, and videos

   Process of Returns:

    1. Contact us via pk/contactto obtain a Return Merchandise Authorization (RMA) Number and shipping address.
    2. Write the RMA number on the shipping label on the outside of the package.
    3. Repack the items in their original packing and make sure to use a sturdy protective box to ship the items that are being returned.
    4. Returns may be rejected if items do not meet the above requirements.
    5. ESR is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments.
    6. It is not possible to process a request for a refund for non-quality issues with items that have exceeded this 3-day window.